Quality and customer focus: important core values in all our customer and supplier relationships or internal processes
'Right away' is the keyword of our quality policy and represents our commitment to maximising customer value through high quality and efficiency.
We consider it extremely important that processes and methods are defined and known within our organisation and that they are communicated to the stakeholders who need to know them. Ulinco is certified according to ISO 9001 since 1994.
"Right away"
Our overall ambition is to get it right first time. The following areas are extremely important for maintaining high quality and strong customer focus and must characterise all our activities.
- To always deliver products in accordance with customer orders and specifications and applicable requirements
- To prevent defects in delivered products through continuous improvements in quality work and strive for the zero defect principle to the customer
- Provide staff with adequate knowledge of quality assurance systems and procedures through training
- Keeping ourselves well informed about administrative and technical developments in general and in our specialised areas in particular
- To always give the customer a correct and friendly treatment and make them feel like VIPs in all contacts with us.
- Continuously informing and training our suppliers about our and our customers' requirements.